Welcome to IM Research support. Please locate your problem in the list below and follow the instructions to resolve your issue. Please note that using the forms below usually results in instant service, while the support team staffing the trouble ticket system may require up to 24 hours for an answer.
I lost my registration code.
No problem! Simply enter the email address you used to purchase our software below and we will send you a new code right away.
1. I would like to report a bug in your software. Be as specific as possible in the description of the problem, your operating system, the IMR program you are using, and the version of that program. The more you help us the better we can help you!
2. I bought a new computer, lost my registration and transaction codes, and changed email address. Please provide us with some form of identification, and approximate date of purchase, program(s) purchased, your best recollection of the email. Please offer other evidence of your purchase to our support team and we'll do our best.
3. I have a different problem or need more help.
4. I would like to discuss volume pricing, educational discounts, or distribution.